You can login to your account by clicking here. Updating Account Information You can update your accoutn information by logging into your account at anytime. If you need to contact us regarding your order, please have your order number to hand to enable us to assist you accurately and in a timely manner. Beauty Face Facial Skincare Face Serums The Ordinary The Ordinary Advanced Retinoid 2 Serum. Viewing Orders You can view your current and previous orders by logging into your account. Other exclusions may be specific to individual offers and you will be notified of this accordingly. Promotions may be offered periodically which we invite you to take take advantage of, unless otherwise stated, the follwoing brands are always excluded from discount codes: Escentric Molecule, Carthusia, Boudicca Wode, The Beautiful Mind Series, sale items. Payment, Pricing & Promotions All orders are paid for up-front at the time of checking-out. Whilst we strive to keep our stock levels completely accurate, however from time-to-time we may have to contact you to arrange a delivery of an item which is unavailable. Ordering & Stock Availability We try our best to keep a healthy inventory and where possible items that are listed as in-stock are available for immediate despatch from our warehouse. To comply with hygiene regulations we cannot accept products that have been opened or used as returns. Products can be accepted for return if they are un-opened, un-used and sealed in their original packaging. Returns & Replacements We want you to be completely happy with your purchase so where possible we will do all we can to accomodate your wishes. Help Placing Your Order Our Customer Happiness Team will be delighted to assist you at anytime shoud require their help. During peak trading periods delivery times may take slightly longer. After despatch, your order should arrive within 2-5 business days for UK orders and within 7-10 business days for international orders. During busier periods it may take 1-2 days to despatch your order. Most orders palced before 4pm UK time Monday-Friday will be despatched the same day. If you have interest in a retinol product, please refer to our Retinol portfolio above which products contain pure retinol and cost less since many retinol technologies cost less than their next-generation counterparts like Granactive Retinoid.How To Contact Us By email - By phone - +44 (0)1483 600 469 Despatch & Delivery We make every effort to despatch all orders a quickly as possible. These technologies cannot be compared directly with retinol itself in terms of concentration because they include a different retinoid molecule, in a similar way that Retinol cannot be compared with Retinoic Acid in terms of concentration. This product uses next-generation retinoid active technologies which have been shown to achieve better reduction in signs of aging than retinol without irritation. This product is not a treatment for acne. HPR is a highly-advanced form of retinoid which is, in fact, a non-prescription ester of all-trans direct retinoic acid that offers a multi-fold better effect against signs of aging than retinol, retinyl palmitate and nearly all other forms of non-prescription retinoid ī) A sustained-delivery form of pure retinol in a protective capsule system which supports both the delivery and the effect of Granactive Retinoid.īoth forms of retinoid used avoid the irritation associated with retinoids (including retinol) use while delivering better visible results against signs of aging. This product must not be used in conjunction with other retinoids including retinol or retinoic acid. This formulation combines two forms of next-generation retinoid actives:Ī) A 2% concentration of Granactive Retinoid which is a complex of solubilized Hydroxypinacolone Retinoate (HPR). The formula continues to offer an emulsion of 2% of the same advanced retinoid complex. As of late August 2017, The Ordinary's portfolio of retinoids has been extended based on valuable consumer feedback and, as part of these introductions, Advanced Retinoid 2% has been renamed to Granactive Retinoid 2% Emulsion to align with the new naming direction of the extended range.
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